RESERVATIONS
Do I need a driving licence to make a vehicle reservation?
You don’t need to provide your driving licence number or details at the time of reservation, but you must have a valid driving licence with you when you come to pick up your chosen vehicle.
How can I make a reservation for a vehicle?
You can make a reservation for a vehicle online, by e-mail or by telephone.
How old do I have to be to rent a vehicle?
Vehicles can be rented out to people older than 23 who have a driving license for at least 2 years.
Can I cancel or make changes to my reservation before I pick up the vehicle?
Of course you can change or cancel your reservation. Our customer service is available 24/7. You can change or cancel your reservation by email bgurbanrent@gmail.com or by phone (+381) 653644-463; (+381) 637202609.
Please notify us of any changes in a reasonable time.
Which payment methods do you accept?
The payment of the car rental can be made by bank account, cash, credit card, or any other means of payment such Western Union etc…
Do I need a deposit to rent a vehicle?
No deposit is required to rent a vehicle at BG URBAN rent a car.
What documents do I need to rent a vehicle?
To rent a vehicle, you need an identity card or passport and a valid driver’s license.
DURING THE RENTAL
Can I use a rented car abroad, outside the borders of Republic of Serbia?
As a user of BG URBAN rent a car, you have the freedom to take a rented car outside the borders of our country. Please note this when you book or collect the car to enable us to issue you authorisation on the car rental memorandum.
Can a rented vehicle be driven by a person who is not named in the rental agreement?
Only the person named on the rental agreement can be added to the agreement, but additional drivers can be added to the agreement.